The Role of Line Managers
Our SoBC, policies, and procedures apply to everyone, whatever their role or seniority. Managers are key role models of the SoBC. If you manage people, you must ensure that all your line reports read the SoBC and receive the guidance, resources, and training they need to understand what is expected of them.
If you are a line manager, you have an additional duty to escalate any concerns brought to your attention to Legal Affairs. Those who ignore such concerns, or stop or discourage someone from Speaking Up, could face disciplinary action.
Line Managers are Expected to:
- know BAT’s ethos and stand up for what is right;
- coach their team to ensure they know how to ‘Deliver with Integrity’ and recognize consistent behaviors;
- role model respect in the workplace;
- foster an environment in which their team feels free to raise concerns without fear of retaliation; and
- raise concerns when appropriate to do so.
No Exception or Compromise
No line manager has authority to order or approve any action contrary to the SoBC, or against the law. In no circumstances will we allow our standards to be compromised for the sake of results. How you deliver is as important as what you deliver.
If a manager orders you to do something in breach of the SoBC or the law, raise this with higher management, your local Legal Counsel or a ‘Designated Officer’ ([email protected]). You can also report the matter through our confidential Speak Up hotline if you do not feel able to speak to someone internally (bat.com/speakuphotlines).